Monday, April 2, 2012
JetBlue airways fined for inaccessible website
JetBlue violates disability rules, gets punished
JetBlue is in news again, and this time also not for good reasons. Few weeks back a lawsuit was filed against JetBlue airways for inadequate accessibility of check-in kiosks at the airport in addition to the inaccessibility of their website. This time the reason for the legal action is violation of rules protecting air travelers with disabilities and for failing to disclose when flights sold by the carrier were being operated under a code-sharing arrangement. The airline is being penalized $600,000 for the mistake.
The Department of Transportation ruled that $350,000 of the amount would have to be paid by the carrier, while $250,000 could be used to establish a task force to audit the carrier's handling of passengers with disabilities create a disability customer care center and enhance the carrier's website to improve its information for travelers with disabilities