Delta Flight Products will feature New Seat Prototype for Passengers with Reduced Mobility at 2023 Aircraft Interiors Expo as per their press release

Below is reproduced from the Press Release by DeltaTechops.com dated 31 May 2023, without any change.

ATLANTA, GEORGIA

At next week’s annual Aircraft Interiors Expo (AIX) in Hamburg, Germany, Delta Flight Products (DFP) will debut a full prototype of a first-of-its kind airplane seat that allows customers who use a powered wheelchair to remain in their own wheelchairs for the entire journey.

DFP has partnered with UK-based consortium Air4All on the seat, which converts a standard passenger seat to an accommodation for wheelchair restraint.

The patented design offers comfort and safety for all passengers by providing access to headrest, center console tray tables and cocktail table that adjust to serve passengers with wheelchairs in place. The product also enables airlines to retain the design of their cabin on every seat.

Implementation of the seat will also facilitate a more seamless boarding and disembarking experience for PRM.

“DFP delivers highly engineered products and services to fill service gaps, solve operational challenges and transform the experience of customers and crewmembers,” said Rick Salanitri – President of Delta Flight Products. “Air4All is collaborating with DFP and our strong production and manufacturing capabilities to explore new ways to deliver equal access to comfort, safety, and dignity for all customers. This patented design offers new possibilities for customers with disabilities to enjoy a travel experience they truly deserve.”

“An innovation like this in air travel provides those with reduced mobility a safe and comfortable way for them to travel and remain in their own power wheelchair,” said Chris Wood, Founder of Flying Disabled.  “It has taken truly a collaborative effort to develop this seat and we believe this product provides an optimal solution for all parties.”

Following the exhibition, the seat will be sent for final design and validation. Testing and certification programs to install the seat will begin once certified.

Delta Flight Products (DFP) is a wholly-owned subsidiary of Delta Air Lines, which is committed to and has long engaged in a variety of initiatives to increase air travel accessibility while continuously innovating and evolving in this space. At Delta, this includes working closely with their long-standing Advisory Board on Disability in creating experiences pertaining to aircraft, airport renovations, procedures and more.

ABOUT DELTA FLIGHT PRODUCTS

Delta Flight Products (DFP) was established to re-think aircraft interiors. DFP offers modern solutions to airline interiors through the engineering and production of cabin design, technological systems, cabin furnishings, food/beverage galleys, and storage equipment. DFP provides full-service engineering, certification, and manufacturing to create innovative aircraft interior solutions to airlines around the world.

ABOUT AIR4ALL

Air 4 All is a consortium formed of PriestmanGoode, Flying Disabled, SWS Certification and Sunrise Medical. Each member of the consortium has a personal and professional commitment to creating solutions around accessibility in air travel. Through a combination of industrial design, passenger experience design, aircraft cabin and airport accessibility, aircraft certification and regulation; and wheelchair design and manufacturing, the consortium has been developing the Air 4 All concept since 2019. It has been recognised as a finalist in the 2022 Crystal Cabin Awards and has featured in media and conferences dedicated to the topic of accessibility across the world.

Source : DeltaTechOps

More information on : AircraftInteriorsInternational dot com. 

The Mobile Aids on Board Improve Lives and Empower All Act - a bill introduced in US Senate and House to improve air travel for passengers with disabilities.

Passengers with disabilities have described harrowing problems during air travel, including bungled security screenings, risky transfers onto planes, and lost and damaged wheelchairs.

Their plight has caught the attention of Congress, where bipartisan bills focused on improving air travel for people with disabilities are being introduced in both the House and Senate.

The Mobility Aids on Board Improve Lives and Empower All Act, introduced on 05 May 2023, would require the Transportation Department to publicly report on the type of damage that occurs to wheelchairs and other mobility aids. It would require airline carriers to provide information to passengers to ensure a mobility aid can safely fit on a plane.

It would also order the Transportation Department to research the technical and financial feasibility of allowing passengers to board a flight directly in their wheelchair, rather than being transferred out of their wheelchairs and put into a regular seat.

The Mobile Act was introduced in the Senate by Sens. Tammy Duckworth (D-Ill.) and John Thune (R-S.D.) and in the House by Reps. Steve Cohen (D-Tenn.) and Pete Stauber (R-Minn.).

The act comes as Congress prepares to reauthorize the Federal Aviation Administration’s funding and programs this year. Disabled passengers have called for more airline accountability and accessibility to be included in the reauthorization act.

“For passengers who use wheelchairs, traveling can oftentimes be difficult and frustrating,” Thune said. “I’m proud to join Senator Duckworth in introducing this common-sense legislation that would improve safety and accessibility for individuals who use mobility aids to help ensure their travel experience is as smooth and hassle-free as possible.”

In 2022, 11,389 wheelchairs, power wheelchairs and scooters were lost, damaged, delayed or stolen, the highest number since the Transportation Department was first required to report on this data in 2018.

Duckworth, who uses a wheelchair, said consumers don’t have information about the extent of the damage done, which is crucial to empower disabled people to make better decisions about which airlines to fly.

For example, while armrests and footrests tend to break a lot, this type of damage doesn’t render a device inoperable. But right now, there’s no way to know which airlines consistently cause catastrophic damage to wheelchairs versus those that report minor damage.

“It would be good for me as a wheelchair user to know that a particular airline does a lot of damage,” Duckworth said.

And if someone’s mobility aid, which could be a wheelchair, scooter or walker, does not fit through the opening of a plane’s cargo hold, customers with disabilities are either forced to leave the plane and get moved to another flight, or agree to have their mobility aid sent on a different flight, which can leave them stranded at the next airport until it arrives.

“For some people, just being moved in and out of your wheelchair is a medical risk,” Duckworth said.

For many disabled people, the goal is to be able to directly board a flight in their wheelchair or power wheelchair. Doing so would ensure that their devices aren’t damaged or lost, and would eliminate the risk of being dropped or injured during a seat transfer, said Heather Ansley, associate executive director of government relations with Paralyzed Veterans of America.

“This isn’t just a customer service issue; this is actually a safety issue,” she said. “If people don’t have access to their devices or a safe way to board the plane, then they’re subjecting themselves to injury.”

And while redesigning planes to accommodate wheelchairs would cost money, Duckworth said she believes doing so would benefit the economy in the long run, especially because the country’s aging population is more likely to use wheelchair in the future.

“The idea of a convertible seat is not new. We have it on trains, we have it on buses,” Duckworth said. “It is very much possible, and I’d like to get the studies done to see how viable it is in terms of commercial air travel.”

Airlines for America, a trade group representing air carriers, said it supports the bill and wants to ensure a positive and safe experience for all passengers, including those with disabilities.

“We are committed to continuing to work with the disability community, aircraft and mobility aid manufacturers and safety regulators to explore safe and feasible aircraft solutions that reduce barriers to air travel,” Marli Collier, a spokeswoman for the association, said in a statement.

A 2021 report found that on most airplanes, removing two rows of seats should allow the installation of in-cabin wheelchair securement systems with no formidable issues. The report noted that further studies on feasibility and safety are needed.

Source: The Guardian

Bengaluru Airport introduces more facilities for fyers with disabilities/ PRM through Hidden Disabilities Sunflower programme

The Kempegowda International Airport Bengaluru (BLR Airport) has introduced special services for persons with reduced mobility (PRM) and those with hidden disabilities aimed at creating a more stress-free and inclusive travel experience for passengers / flyers with disabilities.

These initiatives are particularly for persons in wheelchairs or reduced mobility and visually impaired individuals. Entry Gate 5 at Departures will be open for wheelchair users and persons with reduced mobility (PRM). Such passengers can now utilise designated drop-off space at Lane 1 at Departures, and they could also request priority check-in and a spot in the designated security check lane. For the ease of visually impaired travellers, BLR Airport has also introduced Braille menus at all food establishments.

Bangaluru Airport is now a Sunflower Airport.

Navigating unfamiliar places and procedures while catching a flight can be stressful, especially for passengers with disabilities. While not all disabilities are visible some disabilities are invisible to an onlooker, such as low vision, autism, dementia, or hearing loss.

Airport is now a member of the Hidden Disabilities Sunflower Global Network, an awareness initiative that discretely communicates to airport staff that passengers with an invisible disability may need additional support.

The programme is designed to discreetly help passengers with hidden disabilities to navigate public places. Hidden disabilities do not have physical signs and may not be obvious. For example, a person with anxiety, diabetes or other such conditions is considered a person with a hidden disability.

Under this Hidden Disabilities Sunflower programme, the Airport has introduced the Sunflower Lanyard.   This merchandise is available at the customer service kiosks"Care by BLR" in the terminal building just prior to entering security. They are free of charge and are for travellers only. While they do provide a discreet signal to airport staff, wearing this merchandise does not guarantee fast tracking through security or any preferential expedited service.

Any individual who may need additional support from the airport staff may opt to pick up the lanyard.  The Sunflower provides an extra layer of assistance for those coping with these issues and helps in making their airport experience more comfortable and anxiety-free. Under this program the Airport staff have been trained to identify those wearing Sunflower merchandise (lanyards) and to offer additional support, such as allowing more time for these passengers to complete a particular procedure or guiding them through airport processes.

Sign Language Aid

In addition  to above, select customer service staff at the Airport are trained to communicate using sign language and are equipped with the skillsets to assist passengers with hearing and speaking disabilities. The staff will also offer additional support, such as extending their time and assisting in guiding them through airport procedures. With this introduction, the team at the airport is hoping to help passengers with hearing and speaking limitations, to make their journey easy and pleasant. 

Braille Menus at Restaurants

For the visually impaired, ordering food at a restaurant can be a difficult undertaking. For the convenience of visually impaired passengers, all food outlets at Airport now have specially designed braille menus that will help in reducing their dependency on others.

Complimentary buggy service

Additionally, complimentary buggy services are available at the kerbside and at Arrivals Exit Gate A5 (next to the luggage reclaim area). Spacious pathways, wheelchair-accessible water fountains, wheelchair-friendly facilities, and hospitable lounging places are other additional features at the terminal.

This is a welcome initiative by the Bangaluru Airport and should be emulated by other airports in the country. We will wait for more user to expereince the change brought in the culture of handling passengers with disabilities and share it.   

Visit the Bangaluru Airport Website for more details under the Special Needs Section. and PRM Section.

Mumbai: Vietjet Air refuses to fly Mr. Arvind Prabhoo, a wheelchair user and Chief of Pickleball Association, saying 'no policy'

Defaulting Airline: Vietjet (Vietnamese airlines)

Name: Mr. Arvind Prabhoo, Chairperson of the All India Pickleball Association

Date: 17 Sep 2022 (Saturday)

At Airport: Chhatrapati Shivaji Maharaj International Airport, Mumbai

Travelling between: Mumbai to Bali

Complaint:  Airline refused to fly Mr. Arvind Prabhoo on the ground of  "not having a policy for wheelchair-bound passengers" and no aisle chair (a narrow wheelchair used to transport immobile passengers from their own wheelchair to a seat during boarding and deplaning) in contravention of the DGCA's CAR on carriage by air of persons with disabilities.

Case Brief:

MUMBAI: Wheelchair-bound Arvind Prabhoo, chairperson of the All India Pickleball Association, was unable to accompany the 16 players representing India at the 2022 World Pickleball Championship between September 20 and 24 in Bali as he was not allowed to board a Vietjet flight from Mumbai on Saturday night. Prabhoo - a quadriplegic after a car accident 35 years ago left him paralyzed from the neck down - alleges that this was the first time he was denied a boarding pass on grounds of the airline "not having a policy for wheelchair-bound passengers" and no aisle chair (a narrow wheelchair used to transport immobile passengers from their own wheelchair to a seat during boarding and deplaning).

"Despite telling them that I was ready to pay for an aisle chair from another airline or my four personal attendants could lift me to the seat, the airline turned down both my requests saying they were unprepared to handle me in case of an emergency," he said.

Prabhoo, who is also president of Mumbai Suburban Table Tennis Association, said he had never faced such a situation on account of his disability in decades of travelling around the world as a sports administrator. "I had registered myself as a disabled passenger and requested wheelchair assistance while booking my flight. Why do they have the option when they don't have the facilities and why was I not informed at the time of booking," asked Prabhoo, who wrote to the ministry of civil aviation on Monday describing his plight.

To add to his ordeal, Prabhoo, the son of former mayor Ramesh Prabhoo, was asked to write to the airline when he sought a refund and was also refused a refund for his attendants. "They said that since my attendants were allowed to board, they would not be granted a refund...Why would my attendants travel when I wasn't being allowed to?"

For a fledgling sport just taking off in India with Mumbai set to host the fifth edition of the international pickleball tournament, the Bainbridge Cup, in November, Prabhoo, described his experience a "setback". "I had meetings planned with heads of pickleball associations from other nations on how we could take the game forward. Also, this is embarrassing for a physically disabled traveller in the 21st century when we have so many modern facilities."

Prabhoo's predicament comes at a time when the Directorate General of Civil Aviation (DGCA) amended regulations to improve accessibility of boarding and flying for the disabled.

In July, the DGCA issued accessibility rules for disabled flyers saying that airlines should not refuse boarding to any person because of disability or reduced mobility.

Vietjet India, a Vietnames Airlines had anounced on 18 July 2022 about its 11 additional direct routes flight services to key Indian cities from September 2022,  did not reply to newsagency's messages for comment.

Source: Times of India, Mumbai

Air India fails to deliver a disabled passenger's wheelchair at destination airport

Are the differently-abled not meant to travel? Should we just sit on a chair and spend our entire lives on it only? Air India has taken that chair away from me as well.”

~ Ajay Gupta, Author; Founder; Entrepreneur

On the 19th of July 2022, Mr Ajay Gupta, Founder Director of SK Educations Pvt. Ltd., a wheelchair user, shared a horrific experience while travelling via the infamous airline – ‘Air India’ from Delhi to Mumbai.

Mr Gupta recounted that at the Delhi Airport, he had submitted his battery-operated wheelchair to the Air India staff and received a receipt for it in exchange once he boarded the flight. As he reached his destination, Mumbai, Mr Gupta asked for his wheelchair and was told that he would receive it at the baggage belt which was uncanny since usually when he travels, his personal wheelchair is brought to the aircraft gate and he uses his own wheelchair after landing at the destination.

At the baggage belt, he was intimated that one of his baggage was left behind at Delhi Airport. He didn’t pay heed to it as he was keen on receiving his wheelchair first so that he could attend to the work for which he had reached Mumbai. He kept on waiting at the luggage belt until the belt was empty. It was then that he met with a piece of shocking and disheartening news; the baggage left behind was indeed his wheelchair and he had no other means to mobilise himself at the new destination.

You travel, you are tired, you land, and you find that your source of movement, your ‘wheelchair’ has been misplaced. On top of that, you are vexed by the staff members. This was a horrific experience that I had today traveling with @airindiain

— Ajay Gupta (@ajay_bachpan) July 19, 2022

As per the DGCA Civil Aviation Requirements, on carriage by air of persons with disabilities and reduced mobility,

“Airlines should do their utmost to ascertain that any such special equipment of persons with disability or reduced mobility is properly identified and tagged, and is always transported with the passenger concerned in the same aircraft.”

To his surprise, rather than suggesting solutions for the same, the staff was indifferent to the value the wheelchair holds for a person with disability like Mr Gupta and were adamant on the fact that the loss was due to the callousness of the Delhi Airport and not theirs – merely suggesting that all they could do was drop him to his car.

Mr Gupta was made to wait for hours in the uncomfortable and compact aisle wheelchair that has very narrow dimensions and is not designed for longer use. He was not even provided with an assistance to support him to use the washroom during the long wait. 

I had to go to the restroom, I had not eaten anything but in spite of helping me they just said, ‘Hum Apko Gadi Tak Chhor Aayenge’. It was hectic for me after a long journey sitting on the compact 13x36x42 sized strapped wheelchair, I had nowhere to go even after the landing

— Ajay Gupta (@ajay_bachpan) July 19, 2022

The staff wanted to take away the aisle chair to use elsewhere and as per them, there were no surplus wheelchairs that could be given to him for use for the hectic day he had ahead. “I use my own electric wheelchair, which makes me feel empowered and independent because I do not have to rely on people to take me to various places.” said Mr. Gupta,

An assistive device like a wheelchair is enabling and hence, a very significant article in the life of a person with a disability. In the past, we have witnessed a plethora of similar cases where Air India itself has had conflicts with passengers with disabilities that reveal unequal treatment and multiple violations of the various amendments introduced by the government of India. Be it the case of Dr. Anita Ghai, Pratyush Nalam and Siddharth Mhatre. 

Chapter 2 of the Rights of Persons with Disability Act, 2016 states,  “No person shall be deprived of his or her personal liberty only on the ground of disability.”

These are only instances with respect to discrimination against persons with disabilities. There are various other accounts where people with disabilities have faced issues with the airlines in the past. The staff did not address Mr Gupta’s questions and merely filed a ‘bag-lost’ complaint which seemed to be a half-hearted attempt by the staff and crew to make up for the omission that the airlines made. 

They even filed a fake ‘Bag-Lost Complaint’. Forget about help, there was no support and pathetic treatment over it. The lack of awareness towards the very sensitive differently-abled is frustrating. Where’s the inclusivity? Where’s the space for those who want to feel inclusive?

— Ajay Gupta (@ajay_bachpan) July 19, 2022

Way forward

In 2022, while we celebrate pride month, dignified transportation is a basic right of every individual whether disabled or not, which they should be able to exercise independently. People with disabilities are stripped of their pride when their Assistive Devices that are a source of empowerment and pride in situations of travel, activities of daily living and leisure are handled in such careless manner. Persons with disabilities consider their mobility equipments and assistive devices as extension of their bodies. 

Every airline has descriptive sections on their websites that laud their unending services for people with disabilities but there is an evident gap between the words and their actions.  It is essential that the Civil Aviation Requirements are followed through, for instance, wheelchairs provided should be standardized and can accommodate the needs of every user. In case of lost, damaged or delayed equipments, a suitable alternative should be provided by the airline/aerodrome operator.

While Mr. Gupta says he woud be taking this incident to its logical conclusion so that next time non one else suffers. Moving forward, with management of Air India going to Tata Group, we hope that the culture and service that the conglomerate offers – resonates in its airline through an equal, dignified and rights-based approach. 

Alliance Air denied boarding as they refuse to take the battery operated wheelchair on the flight- claims Sarita Dwivedi- an award winning artist

Defauting Airline: Alliance Air

Name: Sarita Dwivedi, an award winning artist

Date of Incident : 18 June 2022 (Saturday)

Aiport: Kempegowda Airport, Bangalore

Traveling between: Bangalore to Kochi

Complaint: Airline denied the boarding to wheelchair ussing flyer becuase airline believed that the battery operated wheelchair couldnot be  accepted to be taken on the aircraft as it was against rules.  The flyer was thus forced to travel another airlines by paying the current fair (tripple the cost) with no problems.

Dear Colleages,

Zee News reported on 21 June 2022 about this incident of  Ms. Sarita Dwivedi, an award winning artist claiming that she was not allowed to take her battery-operated wheelchair on the Alliance Air flight and was asked to leave behind her wheelchair. 

The trouble between airlines and specially-abled passengers continues in India as yet another wheelchair bound passenger was denied boarding recently. As per a PTI report, an award-winning physically challenged artist has claimed she was prohibited from boarding an Alliance Air flight from Bengaluru to Kochi. The incident comes into the light after multiple such incidences have been reported from the across the country. Mis-handling of specially-abled passengers have become a challenge not only for the airlines, but also DGCA, who recently issued guidelines for such incidences. 

Sarita Dwivedi, claimed that she was not allowed to take her battery-operated wheelchair on the Alliance Air flight and was asked to leave behind her wheelchair, or book a flight on another airline. She further claimed that Alliance Air did not even refund the amount of around Rs 8,000 she had spent on the tickets for herself and her friend who had come from Kochi to Bengaluru to take her here. She also accused a staff member of hostile behaviour towards her.

Alliance Air is yet to issue a statement on the issue. Dwivedi said she had to subsequently shell out around Rs 14,000 for travelling on another private carrier to reach here along with her friend. The airline also carried her wheelchair in the plane's cargo without any hitch, she said.

However, what transpired at the Alliance Air counter at Kempegowda International Airport on Saturday was a very bad experience, she said. On being asked whether she plans to sue the airline or take any other action, she said she was not sure how to go about that.

Giving details of her ordeal, Dwivedi said she reached the check-in counter around 8 am, an hour ahead of the flight's departure, conforming to the one hour rule. "On seeing me, the first thing the person from the airline said was that if you are travelling with a motorised wheelchair, you should come a little early. Then I got little angry and said I was on time. I told him to get the scanning person to scan the wheelchair so that I can go. Again he said I was late. Then he said 'madam you cannot travel with the motorised wheelchair as it was battery operated'."

On being asked whether the airline official gave a reason for not allowing the wheelchair, she stated "they said there are certain guidelines against it. But these guidelines are there with every airline."

"They said that in view of the guidelines, I cannot take my wheelchair. So either I should leave it behind or I cannot travel on the flight. That is how they were talking to me. I felt so bad," she said. She had earlier tweeted about the incident, tagging Union Civil Aviation Minister Jyotiradita Scindia.

Asked if the airline offered any alternatives, she said, "they were not willing to do anything for me. I was ready to leave the wheelchair there, provided they could send it to my place in Kochi. I am not from Bangalore. I am a humble person. I did not want to argue, so I asked them what they can do to help me," she said. They said they cannot do anything but can refund her ticket amount.

However, "they have not refunded the ticket amount.. I had spent around Rs 8,000 on two tickets for myself and my friend.. Even my friend could not travel as I was not allowed to travel. Not only did they not refund the amount, I had to, thereafter, spend around Rs 14,000 on two tickets to Kochi," on another airline, she claimed.

Dwivedi reached Kochi on Saturday afternoon instead of the morning as she had originally planned. When asked whether Alliance Air has got in touch with her subsequently to refund the amount, Dwivedi said, "Nothing. They have no facilities. They do not know how to talk to people. They just keep arguing and shouting. It was irritating."

She claimed initially the airline did not allow them to get their boarding passes and then they said that their manager was coming and to wait for him as after he arrives, then only they can do anything.

After a long wait, a person came who was a senior supervisor in Alliance Air and not the manager. "So I asked the person at the counter who had stopped me from boarding earlier as to whether this was the same person he spoke about. But he did not give a proper response."

She said the man started shouting at her that he was the responsible person and that he would be taking the decisions in the absence of the manager who was not here. Dwivedi said she asked him why she was made to wait so long at the airport, if the manager was not going to come.

"I, thereafter, calmly asked them to send me to Kochi. I said I do not want a refund....They said we cannot do that and that I can get a refund only. They said I should book a flight on another airline. That is how they replied. Then they said that I could travel by their airline, but the wheelchair cannot be taken along," she added.

For Dwivedi who had travelled the long distance from Indiranagar in Bangalore to the airport, everything had been "spoiled" by then and she subsequently demanded that the airline gave in writing why she was not allowed to board her flight.

"After travelling so far alone and managing everything physically, mentally and financially, they spoiled everything for me. For a person like me it is difficult. It is in my nature that I speak softly to people and I was speaking calmly to them at the airport to find a solution. They are the ones who started arguing and then shouting at me," she alleged.

Personnel of the Airports Authority of India were present there and provided her with food and water and comforted her. They even tried to reason with the airline official, but in vain. "So then I asked him to give me in writing why I missed my flight, why I was not allowed to board," she said.

Thereafter, for the sake of formality the official wrote down why she was not allowed to board and she also agreed to get a refund to book tickets on another flight as she was getting late, Dwivedi said. However, when the official realised she was going to fly on another airline, he said he would not give anything in writing and walked away with the paper, she claimed.

On how the experience was with the other carrier she later flew in, she said, "they never created any issue for me. They were quick and gave a very good service. My wheelchair has a dry battery. The rule is that you cannot travel with a wet battery on an airline."

"I just removed the battery supply and gave it to the airline and they put the wheelchair in the baggage," she said. "I travel a lot and wherever I go, I have never faced this problem. This time the travel agent booked the tickets on Alliance Air. He did not mention that I was differently abled or wheelchair user while booking the ticket. That is required if I need a wheelchair. But I carry my own wheelchair, so where is the need to put that (while booking a ticket)?"

"Even otherwise, imagine if I am travelling with a prosthesis and all of a sudden something happens to me and I cannot walk. I will definitely bring my wheelchair without any information. Are they so unprofessional that they cannot handle such a situation," she asked.

Source: Zee News India 

Armed with powers under Aircraft (amendment) Act 2020, DGCA levies penality of Rs. 5 lacs on IndiGo Airlines for denying boarding to child with disabilty at Ranchi Airport

Dear colleagues,

Please refer to our earlier post  "On Mothers Day, a Special mother harrassed by an insensitive and arrogant Indigo Manager at Ranchi Airport, India" 

The ground staff's refusal to allow the child from boarding the aircraft on the ground that he was a safety risk had drawn widespread criticism, prompting the aviation regulator to launch a probe. The Union Minister for Civil Aviation Shri JM Scindia had himself ordered a probe into the incident saying, "There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken."

Subsequently, the regulator DGCA constituted a 3-member team to conduct a fact-finding probe. The findings of the committee prima facie indicated inappropriate handling of passengers by the IndiGo staff thereby resulting in certain non-conformances with the applicable regulations.

The DGCA probe found the IndiGo ground staff “deficient” in their handling of the passenger with disability and lacking in sensitivity and thus ended up exacerbating the situation. 

These findings are based on a fact-finding exercise carried out by a three-member committee constituted by the DGCA which visited the Ranchi airport, met the family members of the special needs child , an eyewitness and met IndiGo officials too.

This had led to DGCA issuing a "showcause notice" to the airline through its authorized representative to explain as to why suitable enforcement action should not be taken against them for the non-conformances (as a requirement of the law), thereby providing an opportunity to the airline for personal hearing as well as for making written submissions till 26th of May 2022.

“A more compassionate handling would have smoothened the nerves, calmed the child and obviated the need for the extreme step resulting in denied boarding to the passengers.” DGCA’s Director General Arun Kumar said in a press statement. 

"Special situations deserve extraordinary responses but the Airline staff failed to rise up to the occasion and in the process committed lapses in adherence to the letter and spirit of the Civil Aviation Requirements (Regulations)," the statement said, adding that the competent authority has decided to impose a penalty of ₹ 5 lakh on the airline.

This is importnat since it is for the very first time for any airline in the country to be fined by the DGCA on this ground since the recent amendments in the Aircraft (amendment) Act 2020 gave the powers to DGCA to levy fines without approaching a civil court for non compliance of Rules issued under the Aircraft Act. 

The DGCA has also said that it will also make amendments to the Civil Aviation Requirement on “Carriage by Air of Persons with Disability or Persons with reduced mobility” to ensure written consultation with the airport doctor on the state of the passenger’s health as well as the opinion of the Pilot-in-Command on allowing such a passenger on board before he or she is denied boarding.

The DGCA also wants airlines to revisit their standard operating procedures and training processes for dealing with people with disabilities.

Related news: The Hindu