The blog aims at providing a critique on the challenges in transportation systems for persons with disabilities and elderly, sharing ideas, incidences, case studies and suggesting interventions for a better world. Initially, it focused only on issues relating to Flying with Dignity and Respect and strictly followed developments and implementation of DGCA's Civil Aviation Requirement guidelines (India) and also in other countries.
Wednesday, May 16, 2012
Jet Airways get its staff sensitized in disability equity
This is subsequent to my earlier post on the meeting at the DGCA's office with the senior representatives of the airlines operating in the country. Here is a message from our colleague Md. Asif Iqbal about the Sensitization Training that he and Ms. Jeeja Ghosh conducted for the Jet Airways on 10th May 2012 wherein some 103 employees of Jet Airways participated. While this is a good news that such initiatives have started, there is a need to standardize the course content and have these trainings across all airlines under the supervision of the DGCA.
Message from Md. Asif Iqbal
I am pleased to inform you that Jet airways have taken an initiative to sensitize their ground staff through road shows at all Metros. As you are aware; I and Jeeja Ghosh who was victim of discrimination by airline officials were invited to conduct training sensitization program for ground staff of Jet airways in New Delhi. I and Jeeja both shared our story of discriminations, challenges in life along with miths of disability. We both conducted two sessions and 103 employees of Jet airways attended our session on may 10, 2012. General manager customer Service for Jet airways, Mr.Tejinder Singh who is leading this initiative is confident that we would be able to make a impact on changing attitude and perceptions of ground staff while they handle guest with special needs.
Jet airways is going to role out this initiative to Mumbai and other metro. While I welcome the initiative of policy reform which will take while before it is implemented. I thought offering our assistance with regard to
conducting training and sensitization to ground staff of airlines might be most practical and quickest solution in illuminating discrimination.
I also had a meeting with deputy director General civil Aviation, Mr. Lalit Gupta, requesting him to replicate Jet airways initiative to all other domestic airlines in India. I and Jeeja were pretty satisfied with yesterday's training and look forward to support such initiative in the future.